The Philippine Business Process Outsourcing (BPO) industry continues to expand despite current challenges of globalization. One proof is the recent opening of Transcom‘s (Transcom Worldwide AB) 5th site in the country at the 30th Corporate Center last August 27, 2019.
The Swedish-owned BPO company officially opened their 2-flloor site at The 30th Corporate Center in Pasig City a few days ago. The inauguration ceremony was led by Mark Lyndsell, Transcom’s CEO for the Global English Region, along with Lennart Jansson, Swedish Deputy Head of Mission, and James Jung, President of Samsung Electronics Philippines Corporation ( SEPCO).
“We believe that opening this site will reposition us in a highly-competitive BPO landscape in the Philippines and increase our attractiveness to our clients. On top of that, the motivation for the space is to create an amazing environment for our awesome people that truly reflects our core values as an organization which, of course, complements the world class brands we support,” according to Mark Lyndsell.
Located on the 18th and 19th floor of the Ayala 30th shopping and business center along Meralco Avenue, the site is home to at least 1,000 employees serving customers in the North America and Asia Pacific regions.
Moving Up with Transcom
We witnessed the ribbon cutting and opening ceremonies, afterwhich we had a brief tour of their facilities.
Good News Manila could attest to the world-class quality of the facilities that serves clients and customers from around the world.
With a mix of smart, flexible, warm, and welcoming design elements, Transcom’s new site showcases a design upgrade that supports the organizational transformation it began two years ago as well as the brand refresh it launched in early 2019.
“We wanted a design that would level up our own standard for designing and building our facilities. With this new site, we have actually raised the bar higher in defining our organizational brand as we invest in new spaces moving forward,” Lyndsell added.
As part of a standard set of amenities across Transcom’s workspaces, the site also houses a child care area, gym, sleeping quarters and shower rooms, a pharmacy operated by Generika Drugstore and a café operated by Figaro Coffee.
Lyndsell also highlighted that compared to other Transcom sites in Manila and in the Visayas, there are more breakout areas and open spaces at The 30th Corporate Center site.
By the 4th quarter of 2019, Transcom will start growing the site’s employee headcount through the expansion of its business in Awesome OS, the Davao-based customer care company it acquired in August 2018. The expansion will mark Awesome OS’s maiden operation in Metro Manila.
“We have lounges, thinking pods and collaboration areas where our employees can simply relax, engage with colleagues, and generate or exchange ideas. We want the amenities to help us convey the message that we truly care for our people,” he added.
Paolo Xavier Ilano, an employee who has been with Transcom for seven years and who is a Transcom TAYO Ambassador considers the site as a breath of fresh air. “The view from my office window is as stunning as the interior design inside and outside the Production Floor,” he shared
Apart from the 30th Corporate Center site, the 11,500 employee-strong Transcom maintains its regional headquarters site in the Boni area in Mandaluyong and an operations site in Pasig–Tiendesitas. In the Visayas, it operates in the cities of Bacolod and Iloilo.